Quality control
Every order is inspected before it is loaded
You are buying from China at a distance. The most expensive mistake in this trade is not a high price — it is a container that arrives with the wrong plug, a missing accessory or ten dead units in the middle. This page is what we do about that, and what you receive as evidence.
The inspection checklist
Every line below is checked on the shipment, not on a sample of one, unless the note says otherwise.
| Check | What we do | Evidence you receive |
|---|---|---|
| Function test | Every unit powered on and run under load; speed, switch and trigger checked. | Video of the test run, plus the number of units tested. |
| Voltage and plug | Rating plate read against the order, plug type physically matched to your market — Type C, D, G or M — and cable length checked. | Photograph of the rating plate and the plug. |
| Battery and charger | Charge and discharge cycle on cordless items; charger input matched to destination voltage. | Photograph and a short video for cordless models. |
| Accessory count | Discs, bits, blades, nozzles, keys, guards, cases, manuals — counted against the confirmed packing list. | Photograph of the laid-out accessory set. |
| Cosmetics | Housing, label and silkscreen inspected for scratches, misprints and colour drift against the approved sample. | Photographs, with the defects documented if any are found. |
| Carton and packing | Retail carton artwork, barcode, quantity per carton and carton dimensions verified; drop test on the export carton. | Photograph of the carton, and the confirmed carton dimensions and weights for your freight calculation. |
| Quantity | Full carton count against the order. | Signed packing list matching the invoice. |
| Certification files | Where a certificate or test report applies to the model, the document is checked against the model number it claims to cover. | PDF of the certificate or test report. |
When the inspection happens
Sample stage
Before any bulk order, the sample is tested and photographed so that both sides are looking at the same physical object when we say "this specification".
Pre-production, for private label
The branded sample is checked for logo placement, colour and manual and carton content. You approve it in writing before the run starts.
Pre-shipment, every order
After production and before the container is booked. This is the last point at which a problem is cheap to fix.
If something fails
We stop the shipment
Nothing leaves while a documented defect is open. We tell you the same day, with the photographs, rather than after the vessel has sailed.
We tell you the options
Usually three: rework, replace the affected units, or ship the good portion and re-quote the rest. The cost of the rework is ours and the line's to settle, not yours to absorb silently.
You decide in writing
The decision is yours, and it is recorded. We do not ship a compromised batch and hope the buyer does not notice.
What we do not claim
We do not own a testing laboratory and we do not issue certificates. Where certification matters to your market, the certificate comes from a recognised body — and you should always check that the certificate names the exact model number you are importing, not just the manufacturer.
- We will not send you a certificate for a different model number
- We will not describe an inspection as independent when it is ours
- We will not hide a defect behind a favourable photograph
If you want a genuinely independent third-party inspection — SGS, Bureau Veritas, Intertek or a local agent — appoint them and we will accommodate the visit and the sampling. Many of our buyers do exactly that on larger orders, and we would rather you did.
Certification: who pays and who owns it
| Situation | How it works |
|---|---|
| General export | CE as standard on applicable models. Other marks are handled on request. |
| A certificate you need for your market | You tell us the requirement and the destination; we obtain a quotation from a recognised testing body and confirm the cost before production starts. The cost sits in your quotation, not in a surprise invoice later. |
| Import clearance documents | Some destinations require conformity documents raised in the importing country, initiated by the importer. We supply the technical file — test reports, specifications, photographs — so your broker can raise them. |
| Private label | The certificate has to name the brand and model being shipped, which is why private-label certification is quoted as part of the OEM programme. |
Certification requirements and costs differ by destination and by product. Everything on this page is confirmed per order in writing.
Ask what the inspection report will contain for your order
Send the models and quantities you are considering and we will answer with the inspection plan, the evidence format and the timing relative to your requested shipment date.